Why Hasn't the Tracking Link for My Shipment Updated?
CanvasPeople utilizes the services of USPS, UPS, FedEx, and DHL to ship from our facility to your destination as quickly as possible. All updates made to your tracking information will be uploaded directly by our carriers, CanvasPeople does not have any insight into distribution and delivery dates aside from what our carriers have posted online.
Information posted by our carriers may not always be current, due to this we must wait 7 business days from the date the order shipped before we can provide a replacement.
Standard ground shipping estimates 5-7 business days to arrive to its destination. If you do not see an update on your tracking information after the three consecutive business days, please reach out to our support team. If you have not received your order within 7 business days of the package being shipped, please contact our support team so we may replace your missing product.
For more information regarding shipping please visit the articles below: https://help.canvaspeople.com/hc/en-us/articles/360016579072-How-long-will-it-take-to-receive-my-canvas-
Will you send me tracking information once my canvas has shipped?
You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave our facility. USPS is our primary carrier, but you may receive packages from other carriers depending on the product you purchase. We do work ...
What Shipping Options Are Available?
Our standard shipping costs range from $14.95 -$44.99 per item, depending on the item ordered. We ship standard postage using multiple shipping methods including USPS, UPS, FedEx, and DHL. Most of our orders are delivered in approximately 10-12 ...
Shipment Date Guarantee Terms & Conditions
CanvasPeople may guarantee to ship your order by a specific date. We will only honor this if you were shown a shipment guarantee while placing your order. The guarantee applies only to orders that do not include services requiring photo editing ...
COVID-19 Shipping Delays
We are seeing shipping delays with our carriers right now due to COVID-19 restrictions that are out of our control. Our shipping carriers are doing the best they can under the circumstances and still continuing to deliver orders as quickly as ...
How do I check the status of my order?
You can check the status of your order at any time by visiting our Order Status page and entering your Email address and Order number. If you are not able to view your order status, please Submit a Request to our customer support team for ...