My piece was damaged upon arrival. What do I do?
While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Please take pictures that clearly display the damage and submit a request and we will have a new canvas created and shipped out to you as soon as possible.
What is your return policy?
Our goal is to offer the finest personalized products available. We give every order individualized attention, but despite our best efforts, we sometimes encounter situations where there are issues with an order. If you’ve experienced an issue, we ...
How long will it take to receive my canvas?
The majority of orders are produced and shipped within 4 - 6 business days and delivered within 10 - 12 business days from the date ordered. Production times may vary if the provided photo does not meet our resolution requirements. Please allow ...
I would like to change the image that I originally submitted with my order. How do I do this?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the photo submitted for printing. Please submit a request with your order number and we will do our ...
Will My Products Ship Together?
Depending on the size and quantities ordered, CanvasPeople may wrap, and package all of your products individually to avoid any damages associated with transit. Upon completion, your packages will be bound together and shipped. With some larger ...
What is an Acceptable Quality/Resolution for The Size Canvas I Selected?
Select the size of the canvas you would like to purchase before uploading your image. This will ensure the resolution requirements are set for the correct size canvas. If your resolution does not meet the canvas requirements you will be notified with ...